Contact Us
Have a question about the Instagram or TikTok downloader, want to report a bug, or have feedback? We're here to help.
Email Support
support@pastedl.com
Response Time
Within 1 business day
Send Us a Message
Fill out the form below and we'll reply within 1 business day.
Frequently Asked Questions
Get answers to common questions about contacting our support team
1How quickly will I receive a response?
We reply to every message within 1 business day (Monday to Friday). There is no separate fast lane for urgent issues, so include the platform (Instagram or TikTok), the content type, your browser and the exact error message in your first message - that usually lets us answer in one reply.
2What types of support do you provide?
We provide technical support for our Instagram and TikTok downloaders, feature requests, bug reports, and general inquiries about our service.
3Can I request new features?
Absolutely! We love hearing from users about new features they'd like to see. Send us your feature requests and we'll consider them for future updates.
4What should a bug report include?
The link you pasted (or just the content type if you would rather not share it), the page you were on, your browser and device, and the exact message PasteDL showed. A screenshot of the result helps. These details help us reproduce the problem and investigate it.
5Where do copyright or takedown requests go?
Not through this form. PasteDL keeps a dedicated DMCA page, linked in the footer, that lists what a valid notice must contain. Notices sent to support@pastedl.com with that information are acknowledged within 72 hours and reviewed within 30 days.